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The Only Thing That Matters: Bringing The Power Of The Customer Into The Center Of Your Business
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Title: |
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Albrecht, Karl
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Price:
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$23.00
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Special Sale Price:
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$7.95
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In Stock
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Availability:
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Description:
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For years his voice has been a call to top performance for American business: management guru and international consultant Karl Albrecht.
Albrecht’s approach fully engages five critical challenges facing every business:
• Finding the “Invisible Truth” about your customer
• Creating new, long-term rules for the Game
• Winning the hearts, minds and hands of your people
• Keeping track of improvements along the way
• Keeping score and leading the way
Beyond lip service, beyond seductively simple cosmetic approaches, Albrecht’s plan can only be achieved through a radical, bottom-up, top-down, total company commitment to the customer. This commitment changes the very essence of a business's values, culture, management structure, and style. His ideas have served as a powerful force to transform the inner workings of business whenever companies might have lapsed into complacency. Now he challenges American businesses to rise to the occasion — and enter a commitment that will transform it to its very core.
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| ISBN# |
Publisher: |
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0-88730-541-5
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Harper-Collins Publishers, New York, NY.
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Shipping:
United States
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Our shipping and handling policy is real simple - just add
$3.95 to the total order irregardless of the number of
items ordered. We will ship media mail. For priority mail,
add $3 more per item. For overnight delivery, add
$18 per item. New Mexico residents add 6.3125% tax.
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Shipping: Other Countries
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For Canada, add $6.95 for surface mail for up to four items.
Inquire for larger orders or rush shipments. For all other
countries, please ask for a quote by emailing us at
[email protected]
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